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microutlook's avatar
microutlook
Copper Contributor
Feb 26, 2022

emails going to the wrong folder

I had a few people contact me to say they had sent me emails, after checking my inbox i couldnt find them.

 

I then did a search and found them in a sub folder (not junk, one i had setup).

 

I checked the rules I had setup and there is no reason for any rule to have sent that email to that sub folder.

 

Is there a way to check what rule is applied to the email?

 

I'm using outlook online.

2 Replies

  • RonRon's avatar
    RonRon
    Copper Contributor
    Jun 26, 2026

    Have you checked the rules within the Outlook app or at the Emailprovider? It could be a server side rule.
    In case of Exchange Online, go to Outlook Web App, gear icon, settings - rules.

  • Renwick's avatar
    Renwick
    Occasional Reader
    Jun 24, 2026

    This is an old question with no responses. I have the same problem: emails going to a random, incorrect folder instead of to the inbox. How to get emails to go into the inbox if no other instructions issued.