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ScottDG's avatar
ScottDG
Copper Contributor
Dec 13, 2020

Emails appear in Inbox, disappear after 1 second and then re-appear after another second

For the past couple of months, when I receive an email into my Inbox, I was noticing that I was getting multiple notifications on my iPhone per email (usually 2 per email). I also noticed that whilst looking at my Inbox, an email would come in, disappear after a second and then re-appear again after another second. 

 

I disabled and deleted all my mail apps on my iPhone to ensure it was not related to anything on there, yet the problem still occurs.

 

I had everything closed (even Outlook desktop) and just had my outlook web access open and I could still see the issue happening before my eyes. 

 

There are no rules/filters setup.

 

I'm now in a position where I'm having to choose between having emails on my mobile device and receiving 2 notifications per email or not having emails on there at all.

 

Any ideas/help would be much appreciated.

 

Many thanks

  • skube's avatar
    skube
    Copper Contributor
    I have the same issue and it's so annoying!
    • ScottDG's avatar
      ScottDG
      Copper Contributor
      My IT department managed to fix it by changing settings on the email antivirus software that was installed. All fixed now!
      • skube's avatar
        skube
        Copper Contributor

        Thanks for the update ScottDG! Hopefully my IT department can do the same! I don't suppose you know exactly what anti-virus settings were changed? 

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