Forum Discussion
Emails appear in Inbox, disappear after 1 second and then re-appear after another second
- My IT department managed to fix it by changing settings on the email antivirus software that was installed. All fixed now!
Thanks for the update ScottDG! Hopefully my IT department can do the same! I don't suppose you know exactly what anti-virus settings were changed?
skube My IT department have just told me this. It was to do with Vade Secure - our email security software:
Vade have a known problem of double notifications occurring, which is caused by the Time of Click function.
When an email is delivered to the inbox, Vade pulls the email from the inbox, scans the email and then puts the email back into the mailbox, which sometimes causes double notifications.
You may notice this is intermittent as the issue is caused when the mail client syncs the email before Vade pulls it from the mailbox.
Currently, the only way to stop this from happening is to turn off Time of Click within the Vade portal.
