Forum Discussion
Email to hotmail address bounces with S3150 error, how do I fix?
I got a spam email from a hotmail email address (happens every other week or so). As per usual, I sent it on to 'abuse @ outlook dot com'. I usually get a nice email back thanking me for my time, and promising to investigate. This time, instead, I got a
Diagnostic-Code: smtp; 550 5.7.1 Unfortunately, messages from [64.98.68.60]
weren't sent. Please contact your Internet service provider since part of
their network is on our block list (S3150).
response. How nice. I AM the Internet service provider. I am the owner, operator, c-suite, admin, and postmaster for the domain. I checked my reputation on SpamHaus. Clean bill of health for 64.98.68.60, and for fitzrandolph.com. Then I reread the bounce message. 'part of their network is on our block list'. I think this means that something in 64.98.68.0/24 is in the MS block list. Oh goodie. I am being blacklisted because someplace in the Class C where I live has been added to the block list. There is no way for me to fix this.
I looked online. I found another posting from someone else with what looked like the same problem. They are still waiting for a resolution. Two months. I found another message that mentioned a 'delisting' form. I have not seen anything other than that mention for such a beast. If something like that exists, can someone point it out to me? If not, can someone tell me how I get this problem fixed?
I had something similar happen with Comcast. They had websites that provided clear guidance as to how I should proceed. Their form was easily available. I was able to get the problem resolved in short order (in that case, the previous owner of my /29 had apparently send out some spam). Why can't MS do something similar? Why is this so difficult?
I have tried calling MS customer support. The phone tree does not lend itself to getting problems fixed. The only thing I have been able to get accomplished so far is to get my home phone number added to some sort of block list. Now, if I call, MS assumes that I have a problem with outlook.com, and it immediately tells me that outlook.com issues can be fixed online, and then it hangs up. So much for customer support.
Where do I go from here?
2 Replies
I don't think there is a resolution here for you, as it's a Hotmail account, those spammers use tools to spam and it's hard to block them. I tell my clients to block them from the server side each time they get one. As for your error, I have found errors to be hit and miss. Since it was a message from Microsoft, it could mean a few different things.
I don't think there is a resolution here for you, as it's a Hotmail account, those spammers use tools to spam and it's hard to block them. I tell my clients to block them from the server side each time they get one. As for your error, I have found errors to be hit and miss. Since it was a message from Microsoft, it could mean a few different things.
