Forum Discussion
Email Signatures vanishing - New Outlook
A number of people in my office had their email signatures vanish at some point overnight. We can go to sent emails and they are there, but when you go to your signature settings, nada. The signature is just gone. The signature files that old outlook looks at are still present. Which clearly tells me that new outlook doesn't look at the same files, or potentially locally at all.
Which brings me to the question. Where is the signature actually stored on new outlook? Is it a cloud thing that will continue to randomly decide to go on vacation whenever it feels like it? Or did we do something wrong to cause it to vanish.
As the "Ill pretend to know what I'm doing" IT guy. I'm baffled frankly. Our accounts are through an organization log in. And it wasn't company wide so it wouldn't be there. The old outlook signatures are still there so its not that. The best "explanation" I can come up with is that the signature is just bundled in with a bunch of temporary files and just got yeeted into oblivion for no particular reason. But even that is a complete guess based on my very limited knowledge of how windows works.
Thanks,
28 Replies
I've got the same problem here today. Which is frustrating as anything, because I now have to go back, find and copy&paste the correct signature in, each time I go to send an email. Grr!
This is ridiculous - has there been a fix??
I have the same problem. I even tried to add a new signature after my previous ones disappeared but it did not show up when I composed an email.
Lots of other admins/users have raised the same concern. One forum, an MVP replied that this is a bug and the Outlook engineering team is actually looking into this already.
Hopefully an update is released soon.Good god I thought I panicked for a moment because I still see other people sending e-mail with signature, and thought something went wrong with my computer or account. Hope they resolve the issue soon.
I've had a flurry of reports that the "Add new signature" button was missing as of today in New Outlook.
I pulled up a VM of mine, and it looked fine at first. Then I was prompted to restart the app for an update. Once it came back, my "Add new signature" button was ALSO gone. It was present before the app update occurred moments prior. Affected version seems to be 1.2025.522.100.
The signatures themselves remain, though.Is this a bug or new behavior? Because there is nothing talking about this in New Outlook changelogs or M365 message center that I can see.
I know of at least 2 people with the same issue today (missing signatures). Signatures used to sync with the OWA (outlook web access) signatures, but when I checked OWA the signatures that are missing in New Outlook were still there - so only missing from New Outlook.
I also noted that the options for signatures in New Outlook changed, it now only has 1 box for 1 signature, no option to add or select an alternate signatureNathanp are you seeing the same re: the signature settings?
I've seen a lot of other admins/users are reporting the same with the new update in the NEW OUTLOOK. I think this is a bug but still waiting if a new update will fix this.
I experience a similar problem and suspect it is related. All of my custom signatures disappeared and there is now only one signature option for all mailboxes connected to my profile. I'm small business but on M365 and latest version of Outlook. Either way, the signature field was cleared out and I have to now choose which signauture to use by recreating it. I just copied from a previously sent email, but I'll have to manually copy/paste for each distinct mailbox account I have.
Below is my chat with Copilot a few moments ago...
ME: "It appears the option to create custom signatures for each mailbox account in Outlook client is no longer available and only one signature can be customized for all mailbox accounts."
COPILOT: "You're right—Microsoft has made changes to how signatures work in the Outlook client. Previously, users could set different signatures for each mailbox account, but recent updates appear to have streamlined this feature, allowing only one signature to be customized across all accounts. If you need multiple signatures, you might have to manually switch them when composing emails or use third-party tools like CodeTwo Email Signatures 365, which offers more flexibility. Another workaround is to create multiple signatures in Outlook and insert them manually when needed."
Yes, I have just discovered this latest 'update' to New Outlook where all my custom signatures have disappeared and now there is only an option to create one signature. As a Director of a small business, my management team have different signatures depending on the function we are preforming, and also if it is a new email or a reply. Some are shared inboxes as well making it more complex... now. I am becoming increasingly frustrated by these new and improved versions, that strip much-needed functionality that I need, and either bury it and just take it away. Often about a shift to cloud-based services, some aesthetic change over functionality, or seemingly just on a whim with no warning. Outlook to new outlook is a massive downgrade. I am increasingly wondering if we should not ditch the whole Microsoft ecosystem that we pay for the privilege of using, when it feels like the products are less useful and actually hinder my productivity on products that have managed the feet of being less useful over the last 30 years. This coupled with ever-increasing prices that seem to be inversely proportional to helpfulness seems like a slap in the face. Don't even get me started on AI rammed down your throat at every opportunity, forced to route your secure email traffic through Microsoft servers, loss of locally stored pst files (crucial for backup and GDPR/FOI compliance), and the woeful interface with iOS (we use iPads in the field). Time to finish the switch over to Thunderbird (clunky, looks dated but it actually works and you don't pay for honour) as this is just a step too far for me. Abysmal.
Wow--what a terrible decision by Microsoft.
Copilot lies. Or is shilling for third party apps.
