Forum Discussion
Email Signature Images Width and Height Lost
- Hi SignatureEmail team,
Microsoft, which quietly reads our comments but does not respond, has fixed the copy-and-paste function for New Outlook. Finally, copying and pasting to New Outlook works for Mac and Windows OS! 🙌 - As of July 1st, we are seeing the paste behavior fixed for both Outlook Online as well as "New" Outlook. It keeps image sizes as well as text styles. It seems to be back to the way it was working before May 2024! Thank you to those at Microsoft who are listening to customer feedback.
Try it out yourself and let us know here. If it doesn't work on the first try, maybe load up the website or desktop app and wait for a minute, and then restart it. I believe Outlook updates some internal code after starting, and then switches to that new code the next time it loads.- I have a reddit post about this as well and someone has posted the believe this to be fixed. Has anyone tested? I turned off roaming signatures in my org as a work around so I cannot test and don't want to turn them back on until I know it's fixed.
- Image sizes are respected again when pasting images for us for like a week or two now. Don't know how long this will last. But sadly other formatting is still stripped away when pasting. At least for us this is the case.
Whilst the drag option works, it's 100% not practical for managing a large number of people who barely understood copy and paste. I use MySignature but I am currently unable to to support signatures because doing so would mean managemnet at a level my team is unable to support. Don't start thanking Microsoft untill they have actually FIXED something.
I have exactly the same issue and this is critical for my company. Did anyone find the solution to that?
Hi HannaSobol,
It's Iren from the MySignature team. The issue with the signature installation in New Outlook is widespread, and the Microsoft team has not responded yet. However, thanks to our community, we have found a workaround.Instead of copying and pasting, you can drag and drop your signature into the New Outlook settings, as shown in the image I've attached below:
I hope that helps,
- Same issue, our clients think we don't what we are doing after revamping their HTML signature, only for it not to work on Outlook for Mac. Please Microsoft can you fix this urgently!
- Worked perfectly last week and its back again
- Same here the image pasting has been working for a few days and now it's back to stripping away the height and width information. Why can't Microsoft fix that, it is so frustrating. I don't get it, pasting HTML inside the signature field in the setting does work for us and there it works like it has been for a long time and the formatting is respected. But in the email the formatting will be stipped away.
- It would appear that Microsoft has pushed out an update recently that solves half of the problem.
When pasting in images whose dimensions are larger than their displayed size, Outlook no longer removes their width and height attributes, so images no longer expand and make a signature look ridiculous.
Unfortunately, many other styles are still removed. So text often loses its color, or font weight, among other issues when Outlook strips CSS formatting/styles out of a signature upon paste.
Still hoping for a full solution here so we can get back to business.- And as of today, its back to the way it has been for the last few weeks. Frustrating.
SignatureEmail
I have found a solution and it worked perfectly. Instead of copy-pasting, drag and drop the file in signature settings.
Here is a demo video: https://youtu.be/fY0e-BHvv4Q?si=OFQuJjLfrr4IPuXs
Hope it helps.Hey iamimran,
It's Iren from MySignature here. Thank you so much for sharing this brilliant solution with the community!
The "drag and drop" works like a charm on Mac and Windows
Even from the signature preview page, so there is no need to download the HTML file of the signature 
Thanks again, and I wish you a lovely today,
- Same here : real problem for business
- We experience the same issue. We use generated HTML snippets to add to our emails, but some formatting is now being stripped away. Like the size of an image, s element or strike-through CSS, font sizes, fonts, color etc.
We originally made the Microsoft support disabling the roaming signature featurte, but apparently the new setting is on. We have switched it off... no changes yet. I'm curious if this will help. But this will be only temporary anyway until MS fully release their roaming signature, then there is no option to switch back anymore. I truely hope someone form MS is having a look here and that they revert back the messing with pasting formatted text/images into an email. We want to be able to paste formatted text and images into an email without having the formatting stripped away.- It seems that in the signature setting field, for us it always respects the formatting when pasting HTML (including image sizes), but it is not working to paste formatted HTML in an email itself. This is regardless of the roaming signature setting, we have tested it with false and true and there was not any difference.
We would so much love for Microsoft to have the correct behaviour back for pasting formatted HTML, just like it is done in the signature settings field.- By the way we are using Outlook on the web. We have not installed Outlook, so not sure how the situation looks there.
We can now confirm that this is happening within our own personal Outlook for Web account.
The problem is actually more significant than only images losing their width and height, much of the styling/formatting of the signature gets erased, including font styles and more.
This is a significant step backward in support for email signatures for Outlook products. We had great hopes that "New Outlook" might solve some of the issues that existed in past versions of Outlook with HTML signature support, and 2 weeks ago it seemed like that was true.
This is significantly damaging our business along with every other email signature software business out there. Would someone at Microsoft please comment whether this is a temporary issue that will be resolved, or a permanent change?
