Forum Discussion

Copper Contributor

Jan 28, 2021

Solved

Email message locked in outlook 365

I have an Email I received from a client that I can't open. There is a lock icon next to it. My IT department can't open it either. When clicked on it gives a message the user credentials don't match...

groups

office 365

ChristianBergstrom
Jan 28, 2021
1Steve Hi, the possibility has been around for quite some time when it comes to OME/AIP, but there are some prerequisites.

New Enhancements to Office 365 Message Encryption with Azure Information Protection - Microsoft Tech Community

https://docs.microsoft.com/en-us/microsoft-365/compliance/ome-faq?view=o365-worldwide#can-i-open-encrypted-messages-sent-to-a-shared-mailbox

ChristianBergstrom

Silver Contributor

Jan 28, 2021

1Steve Hi, the possibility has been around for quite some time when it comes to OME/AIP, but there are some prerequisites.

New Enhancements to Office 365 Message Encryption with Azure Information Protection - Microsoft Tech Community

https://docs.microsoft.com/en-us/microsoft-365/compliance/ome-faq?view=o365-worldwide#can-i-open-encrypted-messages-sent-to-a-shared-mailbox

lisaditson
Copper Contributor
Oct 04, 2024
email address removed for privacy reasons
My hacked emails are locked. I can't even open a new email acct because my old one is locked.
1Steve
Copper Contributor
Jan 28, 2021
ChristianBergstrom I just spoke with my IT guy and he informed me that he made a mistake when he said C2S was an office group. Instead it's an office distribution list that we are members of. The rest of what I said remains the same. Thanks