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sublimeswan
Copper Contributor
Jul 15, 2024

Email address autofill disaster

I have a very very upsetting situation.  I work in a medi-cal provider, and when I type in her email address, outlook has somehow connected the email address as a person, and connected another email address to the entry.  Also, there are literally no entries in the address book, so I have no idea how I can track down and correct this problem.  I have already sent medically sensitive information to the wrong person because of this weirdness 😞

EXAMPLE:

I type in email address removed for privacy reasons it shows the autofill dropdown with email address A in larger font, and below it in smaller font it displays email address B.  So anytime I type email address A in the To: field, it sends the message to email address B.  This happens even when I do not select the autofill dropdown option.  Again, when I click on the address book there are no entries that I could edit and resolve this.  Help!!!

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