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Solved
Conversation mode is missing
Recently, a number of users have no longer been able to set their Outlook Classic version 2511 (build 19426.20260) to conversation mode. We have already performed a repair on Office and a reset...
One of our administrators had the configuration below enabled.
After we changed it to disabled, we were able to turn on the conversation view.view.
I'm on build 20132 so I'm wondering if the latest update removed it. I will find out and get back to you.