Forum Discussion
Change phone number of personal hotmail account and can't login. Have to recover it
Lost my account from hotmail. My number changed. I receive important documents in this email. Is there a way I get in touch with hotmail folks and prove my identity with personal identity card ant regain access to my email ?
3 Replies
- Hi! Please first go to the password reset page: https://account.live.com/password/reset Fill in your email address and click Next. Click the 'Use a different verification option', followed by the 'Show more verification methods'. One more on the 'I don't have any of these'. Next screen should be the 'recovery code'. Click No. In the next screen you can add the details (old account / working email address + captcha) how MSFT can contact you. Kind regards.
I'm having the same problem. But, when I get to the last step after selecting 'no' about the recovery code, the screen prompts me to put in a new password twice. Every time I enter a new password and submit, it says that the session expired and I need to do it again. It eventually says that too many codes have been generated and that I'll have to try again tomorrow. This has now happened 3 days in a row with the same result. Please help!
- Where you able to solve your issue?
If so, please mark the answer above.
