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mmoser18's avatar
mmoser18
Copper Contributor
May 22, 2024

Certain emails can't be marked as "read". Why?

I again and again have emails that remain highlighted as unread even though I opened and looked at them. Even explicitly selecting it and pressing the [Unread/Read] button or right-clicking the email and selecting "Mark as Read" does not change it's appearance and thus it also remains in the "Unread"-selection.

I can delete such emails but sometimes that's not what one wants. I might want to keep the email but get it into the "read"-state. 
I haven't found any commonality between these emails - it appears to be random that they are "frozen" as "unread".


Why is that so? And how can I force such emails into "read"-status? 

  • mmoser18 

     

    I was unable to recreate your scenario to address your question. However, I can suggest reviewing your Message handling settings.

     

     

    /Teresa #traccreations4e 5/24/2024

    • mmoser18's avatar
      mmoser18
      Copper Contributor

      Teresa_Cyrus Sorry - saw this only today. What "Settings" are you referrring to here? I couldn't locate a doialog that looks like your screenshot. I found similar settings starting from [OutLook] File --> Options --> Mail --> Outlook panes --> [Reading pane] but are these the same settings? 

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