Forum Discussion
Certain emails can't be marked as "read". Why?
I again and again have emails that remain highlighted as unread even though I opened and looked at them. Even explicitly selecting it and pressing the [Unread/Read] button or right-clicking the email and selecting "Mark as Read" does not change it's appearance and thus it also remains in the "Unread"-selection.
I can delete such emails but sometimes that's not what one wants. I might want to keep the email but get it into the "read"-state.
I haven't found any commonality between these emails - it appears to be random that they are "frozen" as "unread".
Why is that so? And how can I force such emails into "read"-status?
I was unable to recreate your scenario to address your question. However, I can suggest reviewing your Message handling settings.
/Teresa #traccreations4e 5/24/2024
- mmoser18Copper Contributor
Teresa_Cyrus Sorry - saw this only today. What "Settings" are you referrring to here? I couldn't locate a doialog that looks like your screenshot. I found similar settings starting from [OutLook] File --> Options --> Mail --> Outlook panes --> [Reading pane] but are these the same settings?