Forum Discussion

VMurray's avatar
VMurray
Copper Contributor
Jul 22, 2024

Can't switch to Classic Outlook

There was some kind of Office update today for my copy of Outlook. Now I can no longer switch back to Classic Outlook after clicking the "Turn off New Outlook" at the top-right several times. The application closes itself and acts like it will change back to Classic, but it just reloads the New version. I need the old version because New Outlook refuses to use Conversation View for emails in a shared/group inbox. Outlook version info in the attached picture. 

 

 

  • SandraL1275's avatar
    SandraL1275
    Copper Contributor

    Today my outlook opened in the New Outlook and there is no toggle to go back to the classic version.  When I click on the help button it has a choice for Classic Outlook but it then gets an error message that it can't find my information and the system resources are too low. I am beyond frustrated.  I may switch to Google for all emails now.

  • troyb16's avatar
    troyb16
    Copper Contributor

    VMurray 

     

    See my post about switching back to old outlook

     

    If that doesn't work for you see my comment from my post:

     

    "I have a possible solution for many of you who are frustrated with the app constantly switching you back to the new Outlook, recently I uninstalled the new Outlook from my PC and it now no longer switches back, every time I close classic Outlook and click the app icon, it goes right to the classic Outlook again every time. You will need to find the new Outlook icon in your start menu, right click on it and select "uninstall"."

Resources