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VMurray's avatar
VMurray
Copper Contributor
Jul 22, 2024

Can't switch to Classic Outlook

There was some kind of Office update today for my copy of Outlook. Now I can no longer switch back to Classic Outlook after clicking the "Turn off New Outlook" at the top-right several times. The application closes itself and acts like it will change back to Classic, but it just reloads the New version. I need the old version because New Outlook refuses to use Conversation View for emails in a shared/group inbox. Outlook version info in the attached picture. 

 

 

1 Reply

  • SandraL1275's avatar
    SandraL1275
    Copper Contributor

    Today my outlook opened in the New Outlook and there is no toggle to go back to the classic version.  When I click on the help button it has a choice for Classic Outlook but it then gets an error message that it can't find my information and the system resources are too low. I am beyond frustrated.  I may switch to Google for all emails now.