Forum Discussion

Copper Contributor

Jan 03, 2020

Can't create groups in Outlook desktop app

Hi everyone, I can't create groups at the Outlook desktop app. When I try to create one, shows me the following message: "The group can't be created right now. Please try again later". Although,...

groups

outlook for windows

Carolina Trigo

Copper Contributor

Jan 06, 2020

Hi VasilMichev,

Thanks for your message.
I have this Outlook version:

Ricardo Viana

Iron Contributor

Jan 06, 2020

Hi Carolina Trigo,

I have tested with the same version as you (Monthly Channel Targeted 1912), and I have the same behavior. Insiders Fast (build 2001)build also has the same issue.
It looks like the first build without the issue is Monthly Channel 1911.

I would say this is a recent bug, and I am not sure if Microsoft is already aware of it. You should open an MS ticket to create awareness.

VasilMichev
MVP
Jan 06, 2020
Both of you should report it, the more "signals" they have the better 🙂
- Carolina Trigo
  Copper Contributor
  Jan 14, 2020
  Hi,
  Thanks for both replies.
  We opened a ticket and it really is a bug on this version.
  So, in order to fix it, we have created a policy to update the Outlook desktop app to a stable version (version 1912 (Build 12325.20288 Click-to-Run) Monthly Channel). 🙂
  - Georgi_Georgiev
    Copper Contributor
    Jan 31, 2020
    Hello,
    We are facing the same error message on Outlook app when creating an Office 365 group "The group can't be created right now. Please try again later";
    we are reproducing the issue on
    Monthly Version 1912 12325.20344
    and
    Monthly (Targeted) Version 2001 12430.20184.
    Seems that the only workaround for now is to downgrade the office build or switch to another update channel :). In OWA we are able to create a group without any trouble.