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markgale110's avatar
markgale110
Copper Contributor
Dec 30, 2021

can't change personal information on IMAP account

Hi,

I'm adding a 123-reg email account to Outlook but can't change the Full Name in Personal Information. The section is greyed out.

 

I would like it to display my name rather than my email address when I email people.

 

I've updated it in 123's webmail and when i send an email from the online web portal it sends with my Name rather than email address but not from Outlook.

 

Is that possible?

 

any help appreciated! 

 

Thanks,

Mark

 

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  • markgale110's avatar
    markgale110
    Copper Contributor
    Dec 30, 2021
    I'm running Outlook 16.54

    when setting up on my wife's computer which is running 16.51 it's possible to make the edit.
    • markgale110's avatar
      markgale110
      Copper Contributor
      Dec 30, 2021

      markgale110 

       

      for anyone else looking to solve the same issue i saw a workaround on another site. 

       

      delete the account and re-add it but don't check the box that says Sync With Microsoft Cloud. 

       

       

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