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Kwstas Kwstas's avatar
Kwstas Kwstas
Copper Contributor
Jan 11, 2020

Cant Add Second Outlook Account

Hello!

 

I try to add my second Outlook account to https://outlook.live.com/ from here: https://outlook.live.com/mail/0/options/mail/accounts i field everything but i get an error and say me:

 

We were unable to reach your email provider. Please check your server settings, or try again later.

 

I take the details from here: https://support.office.com/el-gr/article/%CE%A1%CF%85%CE%B8%CE%BC%CE%AF%CF%83%CE%B5%CE%B9%CF%82-pop-imap-%CE%BA%CE%B1%CE%B9-smtp-%CE%B3%CE%B9%CE%B1-%CF%84%CE%BF-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040

  • Diane_Poremsky_MVP's avatar
    Diane_Poremsky_MVP
    MVP
    Jan 13, 2020

    Kwstas Kwstas Did you use autoaccount setup ? That should set it up correctly. If autoaccount setup doesnt work, do you use 2-factor authentication on the account you are trying to add? 

    • vkhazin's avatar
      vkhazin
      Copper Contributor
      Jun 17, 2020

      Diane_Poremsky_MVP 

      I am running into an identical issue trying to add a second account to my https://outlook.live.com.

      The second account is a corporate account using https://outlook.office365.com and I am able to login to the corporate account using the credentials.

      The corporate account has 2FA authentication and I am using Microsoft Authenticator mobile app on iPhone to complete authentication when using https://outlook.office365.com.

      When I am trying to add the corporate account with the same credentials that worked on https://outlook.office365.com to my https://outlook.live.com account it fails with the following message:

      {
      "Header": {
      "ServerVersionInfo": {
      "MajorVersion": 15,
      "MinorVersion": 20,
      "MajorBuildNumber": 3088,
      "MinorBuildNumber": 28,
      "Version": "V2018_01_08"
      }
      },
      "ErrorCode": 2,
      "ErrorMessage": "We were unable to reach your email provider. Please check your server settings, or try again later.",
      "IsUserError": false,
      "UserPrompt": null,
      "WasSuccessful": false,
      "AutoProvisionFailed": false,
      "SyncRequest": null
      }

       

      The corporate login web page does not even show up.

      I have double-checked the settings on the corporate account and it does have IMAP access enabled.

      I have manually entered the server names, ports, and encryption settings as listed under settings on https://outlook.office365.com web-site and it did not solve the problem.

      The account is not configured to prevent IMAP access as I have confirmed by installing Microsoft Outlook on a brand new Windows and MacOS computers and was able to connect to the corporate account.
      I have been also able to add a different corporate account using office365 to my outlook live account.

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