Forum Discussion
Cant Add Second Outlook Account
Kwstas Kwstas Did you use autoaccount setup ? That should set it up correctly. If autoaccount setup doesnt work, do you use 2-factor authentication on the account you are trying to add?
I am running into an identical issue trying to add a second account to my https://outlook.live.com.
The second account is a corporate account using https://outlook.office365.com and I am able to login to the corporate account using the credentials.
The corporate account has 2FA authentication and I am using Microsoft Authenticator mobile app on iPhone to complete authentication when using https://outlook.office365.com.
When I am trying to add the corporate account with the same credentials that worked on https://outlook.office365.com to my https://outlook.live.com account it fails with the following message:
{
"Header": {
"ServerVersionInfo": {
"MajorVersion": 15,
"MinorVersion": 20,
"MajorBuildNumber": 3088,
"MinorBuildNumber": 28,
"Version": "V2018_01_08"
}
},
"ErrorCode": 2,
"ErrorMessage": "We were unable to reach your email provider. Please check your server settings, or try again later.",
"IsUserError": false,
"UserPrompt": null,
"WasSuccessful": false,
"AutoProvisionFailed": false,
"SyncRequest": null
}The corporate login web page does not even show up.
I have double-checked the settings on the corporate account and it does have IMAP access enabled.
I have manually entered the server names, ports, and encryption settings as listed under settings on https://outlook.office365.com web-site and it did not solve the problem.
The account is not configured to prevent IMAP access as I have confirmed by installing Microsoft Outlook on a brand new Windows and MacOS computers and was able to connect to the corporate account.
I have been also able to add a different corporate account using office365 to my outlook live account.Diane_Poremsky_MVP Finaly i added but i cant see my messages! The account see it perfect, its seems like cant synch it!
