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ecg12's avatar
ecg12
Copper Contributor
Nov 04, 2019

Can't Access Shared Mailbox

Hello,   One of my employees is unable to access our shared mailbox. We added them from the admin center but when clicking on the new mailbox, after loading for a while, this error message appears:...
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C_the_S's avatar
C_the_S
Bronze Contributor
Nov 04, 2019

ecg12 

It can take several hours for a user's permissions to be applied to a Shared Mailbox. If you have waited several hours (I'd recommend at least 6 if not more) then I would try:

  1. Turn off user's permissions to Shared Mailbox.
  2. Wait 4 - 6 hours
  3. Turn on user's permissions to Shared Mailbox.
  4. Wait 4 - 6 hours
  5. Have user try to access Shared Mailbox

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