Forum Discussion
Cannot delete mails in the Focus Folder anymore
What is wrong with Outlook? It has been nearly 2 weeks, and I cannot delete my emails in the Inbox, Focus emails folder. If I delete them, they reappear immediately, so now the inbox is growing and I have to use another email system.
Why do these things happen at all? This never happened on gmail,
Hi Sem7889.
Does this issue occur on the web? Can you delete other emails from folders like Deleted items?
Follow these steps to try to resolve the issue
- Update Outlook with the Send/Receive button
- Create a new Outlook profile
- Check if there are any Outlook rules causing emails to return
- Delete emails on Outlook web to isolate the issue if it's a desktop issue.
If you find this information helpful, please mark it as best response which will assist others with the same question.
/Temitope Victoria
#temitopevictoriacompanyTTemitope_Victoria This IS on the web version. The free one.
None of the mentioned suggestions help.
MS
- It seems like you're encountering a syncing issue with Outlook's Focus folder. This could be due to a corrupted Outlook profile, a glitch in the software, or a problem with your email account settings. Here's what you can try:
• Restart Outlook: Sometimes, simply restarting Outlook can resolve temporary glitches. Close the application completely and then reopen it to see if the issue persists.
• Check Outlook Settings: Ensure that your Outlook settings are configured correctly, especially regarding synchronization and folder management. You may need to adjust settings related to your Focus folder or perform a manual sync.
• Repair Outlook Profile: If the problem persists, try repairing your Outlook profile. You can do this by going to the Control Panel > Mail > Show Profiles, and then selecting your profile and choosing "Repair."
• Clear Outlook Cache: Clearing the Outlook cache can sometimes resolve syncing issues. Go to File > Options > Advanced > Outlook Data File Settings > Disable Offline Use > OK, and then restart Outlook.
• Contact Support: If none of the above solutions work, consider reaching out to Outlook support for further assistance. They may be able to diagnose the issue more accurately and provide specific troubleshooting steps.
I hope this solution works for you.- This is all for outlook on a laptop. I use outlook online only. I don't know how to contact Outlook Support...
