Forum Discussion

RRGMitchell's avatar
RRGMitchell
Copper Contributor
Jun 27, 2022

'C' keyboard shortcut no longer works

I use Outlook in a web browser, primarily Chrome, but sometimes Edge.  There is a keyboard shortcut 'C' to assign a category to a message.  About a week or two ago this shortcut stopped working when ...
outlook on the web
Teresa_Cyrus's avatar
Teresa_Cyrus
MVP
Jul 06, 2022

ChipAdamsIV 

Well, Chip, I heard from the agent. It looks like it was by design.


Here is the response.
Shortcut keys c, v, and B does not work - Microsoft Community

The MS Agent also suggested that we add it to Outlook's feedback portal to receive votes from other users to influence change.
https://feedbackportal.microsoft.com/feedback/forum/89a8afa3-2e1c-ec11-b6e7-0022481f8472 

If you found this information helpful, please mark it as the best response even though it is not the results you wanted from Microsoft.  :stareyes:  At least you got a new laptop.  :lol:

/Teresa
https://traccreations4e.com/the-vault




RRGMitchell's avatar
RRGMitchell
Copper Contributor
Jul 11, 2022

Teresa_Cyrus 

Hi Teresa,  Thanks for raising this with the Microsoft agent.

 

I've read his response and it is clear to me that he has not answered your question about whether this change was by accident or design.  All he says is that he has done the same tests as you and found the same result. The part of his response that begins "As you know..." is cut-and-pasted corporate fluff about how wonderfully responsive Microsoft is -- ironically, in the context of not having responded to your question.

 

There is a clear defect in the product here, if only that the help screen advertises three keyboard shortcuts which do not work.  

 

I'm disappointed by this result, but not really surprised.

 

Once again, thanks for trying to help.

 

Best wishes,

 

Ron