Forum Discussion
'C' keyboard shortcut no longer works
Just a quick note to say, today is the US 4th of July holiday. I will review these new details and respond tomorrow.
I have a feeling that this is by design since the Categorize and Snooze are listed in the top menu. Again, I want to investigate a little bit more.
Stay tuned.
Teresa_Cyrus I can share this same experience. I used the "B" shortcut when reading an email to open the Snooze option. This worked fine in both desktop and online versions until a few weeks ago. I did tests with my IT team using a hardware keyboard, external, USB, and even blue tooth. In the end, they gave me a brand new laptop and still doesn't work. The "B" shortcut to snooze was a well-used tool in my workflow.
ChipAdamsIV
Well, Chip, I heard from the agent. It looks like it was by design.
Here is the response.
Shortcut keys c, v, and B does not work - Microsoft Community
The MS Agent also suggested that we add it to Outlook's feedback portal to receive votes from other users to influence change.
https://feedbackportal.microsoft.com/feedback/forum/89a8afa3-2e1c-ec11-b6e7-0022481f8472
If you found this information helpful, please mark it as the best response even though it is not the results you wanted from Microsoft.
At least you got a new laptop. 
/Teresa
https://traccreations4e.com/the-vaultHi Teresa, Thanks for raising this with the Microsoft agent.
I've read his response and it is clear to me that he has not answered your question about whether this change was by accident or design. All he says is that he has done the same tests as you and found the same result. The part of his response that begins "As you know..." is cut-and-pasted corporate fluff about how wonderfully responsive Microsoft is -- ironically, in the context of not having responded to your question.
There is a clear defect in the product here, if only that the help screen advertises three keyboard shortcuts which do not work.
I'm disappointed by this result, but not really surprised.
Once again, thanks for trying to help.
Best wishes,
Ron
RRGMitchell - Agree!
Wow. It appears that my message to you didn't post yesterday morning. I had contacted MS and walked him through the issues. During the testing, the behaviors were the same for the agent.
Based on my conversation with the MS agent, we suspect that MS has removed this functionality. But he was not sure if it was by design or accident. The agent escalated the issue to the product manager.
Stay tuned for the verdict.
Teresa
