Forum Discussion

Copper Contributor

Jun 27, 2022

'C' keyboard shortcut no longer works

I use Outlook in a web browser, primarily Chrome, but sometimes Edge. There is a keyboard shortcut 'C' to assign a category to a message. About a week or two ago this shortcut stopped working when ...

outlook on the web

Teresa_Cyrus

MVP

Jun 28, 2022

Hi RRGMitchell

Happy workday to you. I am an independent advisor and investigated your issue.

I completed a test in both Edge and Chrome; and found that it works in the latest Office 365 Outlook Online even when the reading pane is hidden.

Double-check if you have Outlook shortcuts enabled.

I also found a Microsoft article stating that the shortcut had stopped working in the Outlook 2019 app in March 2019. The resolution is to update your app.

File > Office Account > Update Options > Update Now.

Also, try clearing your browser history for the last two weeks. Maybe you had some unwanted gremlins.

Please like or choose the best response to help other users if you find this information helpful.

Teresa

#traccreations4e

RRGMitchell

Copper Contributor

Jul 04, 2022

Hi again Teresa,

I've just taken a closer look at the first, animated, screenshot that you posted. In that screenshot I can now see that you are not doing what I am trying to do. The screenshot shows the *message list* screen. What I am trying to do - and what used to work - is to use the C shortcut when you are actually reading the contents of a message.

That is, from the screen you showed, double-click a message subject to open up the message's contents, The contents replaces the message list on the screen. Now try 'C' to categorise the message. That used to work, and doesn't now. And neither do the 'B' and 'V' shortcuts. All of these shortcuts are listed in the 'help' screen that comes up when you press '?'.

Best wishes,

Ron

Teresa_Cyrus
MVP
Jul 04, 2022
RRGMitchell
Just a quick note to say, today is the US 4th of July holiday. I will review these new details and respond tomorrow.

I have a feeling that this is by design since the Categorize and Snooze are listed in the top menu. Again, I want to investigate a little bit more.

Stay tuned.
- ChipAdamsIV
  Copper Contributor
  Jul 06, 2022
  Teresa_Cyrus I can share this same experience. I used the "B" shortcut when reading an email to open the Snooze option. This worked fine in both desktop and online versions until a few weeks ago. I did tests with my IT team using a hardware keyboard, external, USB, and even blue tooth. In the end, they gave me a brand new laptop and still doesn't work. The "B" shortcut to snooze was a well-used tool in my workflow.
  - Teresa_Cyrus
    MVP
    Jul 06, 2022
    ChipAdamsIV
    
    Well, Chip, I heard from the agent. It looks like it was by design.
    
    Here is the response.
    Shortcut keys c, v, and B does not work - Microsoft Community
    
    The MS Agent also suggested that we add it to Outlook's feedback portal to receive votes from other users to influence change.
    https://feedbackportal.microsoft.com/feedback/forum/89a8afa3-2e1c-ec11-b6e7-0022481f8472
    
    If you found this information helpful, please mark it as the best response even though it is not the results you wanted from Microsoft. At least you got a new laptop.
    
    /Teresa
    https://traccreations4e.com/the-vault