Forum Discussion
'C' keyboard shortcut no longer works
Hi RRGMitchell
Happy workday to you. I am an independent advisor and investigated your issue.
I completed a test in both Edge and Chrome; and found that it works in the latest Office 365 Outlook Online even when the reading pane is hidden.
Double-check if you have Outlook shortcuts enabled.
I also found a Microsoft article stating that the shortcut had stopped working in the Outlook 2019 app in March 2019. The resolution is to update your app.
File > Office Account > Update Options > Update Now.
Also, try clearing your browser history for the last two weeks. Maybe you had some unwanted gremlins. 
Please like or choose the best response to help other users if you find this information helpful.
Teresa
#traccreations4e
Hi Teresa,
Thanks for looking into my problem. It's very weird that you reckon the shortcut still works when the Reading Pane is hidden. It certainly doesn't for me.
The similar issue in the Outlook app is interesting, but of course it doesn't help me. There is no 'app' to update when I'm accessing Outlook in the browser, is there?
And browser caching seems unlikely, especially since I get the same behaviour on all the browsers I have tried. And, as mentioned, even in Safari running on a MacBook.
In fact I've found that two other keyboard shortcuts also do not work in hidden Reading Pane, the 'B' and 'V' keys. It is especially weird that those three keys are next to each other on a conventional Western keyboard! It's not the keyboard, of course, since it's the same using my laptop's keyboard, an external USB keyboard, and the MacBook's keyboard.
I've just had to change to using the Reading Pane, which is a pain, as it leaves me with less screen space for message contents and I have rather poor eyesight.
Thanks for trying and best wishes,
Ron
PS I had 'Outlook.com' shortcuts configured. I switched to 'Outlook' shortcuts but it has made no difference.