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aaanne's avatar
aaanne
Brass Contributor
Sep 23, 2022

Are you trying to add, update, or remove your email account

We have a user here who gets this message several times a day, her Outlook works fine apart from this. She had a private email set up on her Outlook but his has been removed, still the problem persists. Any ideas? She's using Outlook for desktop.

 

 

  • aaanne's avatar
    aaanne
    Brass Contributor
    We decided to try deleting the users profile (ost), we also deleted two nst files that were of the same size. After this the message is gone. I don't know whether it was deleting ost or nst that did the trick. If someone here decides to try this solution, maybe delete one of them first to see exactly what causes the error.
  • gaylasmith's avatar
    gaylasmith
    Copper Contributor

    I am having the same issue.  I am on Windows 11.  My outlook has two Office 365 email accounts.

    • Knuckles2050's avatar
      Knuckles2050
      Copper Contributor

      I am having the same issue as well. Every time I restart my computer I am prompted with several of these windows asking if I am adding or updating my email. gaylasmith 

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