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Android Outlook using outlook proxy email address for primary account, can't receive emails
Longtime, fairly contented user of Outlook in Microsoft 365 here.
Yesterday I tried to set up Outlook on my Samsung phone. I was not able to start by incorporating my primary email account, based at my ISP, even though Outlook spotted that account and offered to include it. (I was confused about the proper IMAP port number.) I then took the route of bringing in a gmail account used as a secondary. That worked well. However, Microsoft required me to set up an outlook.com email. Now my phone Outlook nominally has my ISP account as primary, but when I begin a new message, it lists my outlook.com address and my gmail address as sending options, not my ISP address. Emails I send from the account show as having been sent from the outlook.com account -- mailto:email address removed for privacy reasons --, although when I reply to them, my correct ISP address shows up as the prospective recipient in the email draft.
I might be able to put up with this -- not sure about people I correspond with, however -- but the ISP account on my phone outlook is not receiving any emails. (Oddly, there is one email from 2015 from the Outlook.com team about getting started.) I can't find a way to adjust what I assume might be incorrect settings for the ISP server. I'm wondering if I should uninstall the current phone Outlook and try again.
A side question: what is the purpose of requiring me to set up an outlook.com email?
Thanks for any help you can provide.
1 Reply
The Outlook.com mailbox is separate from the ISP mailbox. The 2015 welcome message and available From addresses indicate that Outlook is displaying the new Outlook.com account, while the ISP account was not added successfully. Creating an Outlook.com address is not required to add an existing IMAP mailbox, and reinstalling the app should not be necessary. In Outlook for Android, open Settings, select Add Account, then Add Email Account, enter the ISP address, choose IMAP, and enable Advanced settings. Enter the exact incoming and outgoing server names, ports, encryption, full username, password, and SMTP authentication details supplied by the ISP. First verify the same credentials in ISP webmail. After synchronization completes, create a message and select the ISP address in From. Remove the unintended Outlook.com account only if you do not need it. If setup still fails, obtain confirmed IMAP and SMTP settings from the ISP instead of guessing port numbers.
