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Nickstermon's avatar
Nickstermon
Copper Contributor
Jan 01, 2022

adding an Xfinity account in Outlook

When adding an Xfinity account in Outlook, it Keeps coming up:

Enter your user name and password for the following server.
Server: imap.comcast.net
User Name: Email address removed
Password: @@Tikers12
Save password in your password list (checked)
Ok Cancel

CAN'T GET PAST THAT STEP.

2 Replies

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  • Teresa_Cyrus's avatar
    Teresa_Cyrus
    MVP
    Nov 26, 2023

    Nickstermon 

    Sorry, you are having trouble.  I strongly recommend that you remove the password from your original email.  

     

    Contact your provider to rule out who is causing the issue. Please update this thread to help others.

     

     

  • Bright_Meadow's avatar
    Bright_Meadow
    Copper Contributor
    Nov 25, 2023
    Have you performed this necessary step? In the web browser xfinity interface, you must go to settings, security, and check the box to allow access by a third-party.

    I did this months and months ago, and up until Nov 23, 2023, it was working. Suddenly I am having same issue as you describe. Did Microsoft or Xfinity make a change?

Resources

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When adding an Xfinity account in Outlook, it Keeps coming up:

Enter your user name and password for the following server.
Server: imap.comcast.net
User Name: Email address removed
Password: @@Tikers12
Save password in your password list (checked)
Ok Cancel

CAN'T GET PAST THAT STEP.

","body@stringLength":"327","rawBody":"

When adding an Xfinity account in Outlook, it Keeps coming up:

Enter your user name and password for the following server.
Server: imap.comcast.net
User Name: Email address removed
Password: @@Tikers12
Save password in your password list (checked)
Ok Cancel

CAN'T GET PAST THAT STEP.

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adding an Xfinity account in Outlook","moderationData":{"__ref":"ModerationData:moderation_data:3992179"},"body":"

Nickstermon 

\n

Sorry, you are having trouble.  I strongly recommend that you remove the password from your original email.  

\n

 

\n

Contact your provider to rule out who is causing the issue. Please update this thread to help others.

\n

 

\n

 

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I did this months and months ago, and up until Nov 23, 2023, it was working. Suddenly I am having same issue as you describe. 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