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Account locked "We cannot send a text message to this number"
My personal account has been locked after I replied to an email on April 6th, 2023.
Nothing special about it, just a regular email.
I was prompted to verify my account. I did and was successful. I tried again to reply. Again I was blocked. Again I was able to unlock my account with the verification code.
Then, again, my account was locked again as soon as I replied to an email, but this time I keep getting that hateful message "We cannot send a text message to this number", no matter what phone number I use, or device, or browser. On some occasions, on different portals I get a different message "too many attempts, try again tomorrow". I did. Still failed.
There is no contact number, there is no support. The account is old (since 2006) and it is the base of most of my online ID. I even had to revert to use my business account to write this.
Now what? This is not fair!
- Self Fixed
5 Replies
- Self Fixed
- Hi Marco, I'm having this same isssue you've mentioned with my personal Microsoft account, including the login after the first block and the account getting blocked again after sending the same email that triggered the first block. What do you mean with "Self fixed"? Did you fix it yourself, or did it fix itself? In case you fixed it yourself, could you tell me which steps did you follow to do it? Thanks in advance!
After more than 24 hours since my initial lock, I carefully went through this page.
I didn't have much hope and went through the link where it says If you still can't unblock your account by entering the security code or changing your password, go to When you can't sign in to your Microsoft account.
Then, in the next page, I went through the sentence where it says: If you get a message from Microsoft that says your account is locked, use our automated self-help to help you unlock your account, and connect you to a support agent if necessary.
Finally I was prompted to fill in a form, with some questions about my account usage. Filled in. Got a generic response sounding like "we'll see you in few weeks, maybe, if we like, otherwise fu*k you"
After like..10-20 minutes tried the dumb login again and a SMS finally landed on my phone... Was it the form? I don't know. There was no positive feedback whatsoever about it. Might be! Was it a timer? was it a counter? Who knows? Not even Bill Gates&co themselves.
Happy having my personal account back, but frankly I find the way Microsoft manages personal accounts totally worrisome. Should migrate to smaller companies where you can get in touch with a person who can solve the issue. Big talking about AI... results? basic functions suck!
