Forum Discussion
Account locked "We cannot send a text message to this number"
- Self Fixed
- Hi Marco, I'm having this same isssue you've mentioned with my personal Microsoft account, including the login after the first block and the account getting blocked again after sending the same email that triggered the first block. What do you mean with "Self fixed"? Did you fix it yourself, or did it fix itself? In case you fixed it yourself, could you tell me which steps did you follow to do it? Thanks in advance!
After more than 24 hours since my initial lock, I carefully went through this page.
https://support.microsoft.com/en-us/office/unblock-my-outlook-com-account-f4ad2701-d166-4d8b-8a6a-9af2a1f8a4c4
I didn't have much hope and went through the link where it says If you still can't unblock your account by entering the security code or changing your password, go to https://go.microsoft.com/fwlink/p/?linkid=842227.
Then, in the next page, I went through the sentence where it says: If you get a message from Microsoft that says your account is locked, use our automated self-help to help you https://go.microsoft.com/fwlink/?linkid=2214237, and connect you to a support agent if necessary.
Finally I was prompted to fill in a form, with some questions about my account usage. Filled in. Got a generic response sounding like "we'll see you in few weeks, maybe, if we like, otherwise fu*k you"
After like..10-20 minutes tried the dumb login again and a SMS finally landed on my phone... Was it the form? I don't know. There was no positive feedback whatsoever about it. Might be! Was it a timer? was it a counter? Who knows? Not even Bill Gates&co themselves.
Happy having my personal account back, but frankly I find the way Microsoft manages personal accounts totally worrisome. Should migrate to smaller companies where you can get in touch with a person who can solve the issue. Big talking about AI... results? basic functions suck!
- Hi marco605, thank you for answering!
I tried following your steps but I don't see where's the form you were prompted to fill in, do you have the link for it? I ended up chatting with a Microsoft support agent but after 40 minutes of talking the answer I got was "Wait 24-72 hours till we reach out to you with an update on your case" and that's it, I still have no access to my account.
And I agree with you, this is really frustrating, I'm thinking of migrating to another company if this doesn't get fixed in the next 24 hours.
