Forum Discussion
Account hacked with no response from account recovery
Some time ago i had one of my outlook accounts hacked, and of course i went to put in a request to have it recovered, and i have received no response, not even from anything automated, despite increasingly frequent attempts to get, well anything to happen. now im writing this in hopes of getting someone from support or, any outside help in this situation, since it seems like the usual methods aren't working as intended.
7 Replies
Use the Microsoft Sign-in Helper first, then submit the account recovery form again from a familiar device and location using the most accurate account information you can provide.
Microsoft says the recovery result is sent to the working email address you provide within 24 hours, so make sure that address is correct and check the junk or spam folder as well. Recovery form submissions are limited to twice per day.
Microsoft support agents cannot manually reset the password or change account details for you.
Microsoft account recovery guidance:
https://support.microsoft.com/en-US/accounts-billing/manage/help-with-the-microsoft-account-recovery-formWith due respect these all sound like rehashed or rehearsed answers. is there nothing else that can be done?
the account is gone and you won't get it back. i've been trying for months and have gotten nowhere. best advice to is to avoid using a MS account if at all possible.
the point being is that im not getting any response from that at all despite doing so.
So is there not anything else i can contact? this is now been going on for a month as of sending this.If the regular account recovery form doesn't help then try to submit a support request via Microsoft Support page or by going through Help. Make sure to check your spam folder too. Act fast as you'll have much better chances to recover the compromised account back
I have tried through account recovery, though i've received no response as stated before.. not even a bot message. is there someone i can contact more directly? or some other way to get assistance?
Hi, sorry you’re dealing with that. For a personal Outlook/Microsoft account, the recovery form is still the official route. Submit it from a familiar device/network and include old passwords, contacts, subject lines, folders, billing, Xbox/Skype info, or anything only you’d know. Also change reused passwords elsewhere
