Forum Discussion
we're having trouble connecting to the onedrive service. check your connection or try again later
I found the answer!
The way to fix this is to MOVE the Desktop, Pictures, Documents folders.- Go to Windows Explorer, and go to Desktop and right click
- Go to the Location tab
- Click on Move. You'll need to move them by typing in the new location (keep reading below).
You'll want to specify the location so for Desktop, you'll put it in and it asks if you want to create it, you say yes, and it will move your c:\users\%username%\desktop to c:\users\%username%\OneDrive - YourTenantNameHere\Desktop
Do the same for the Pictures folder, right click it in Windows Explorer and go to the Location Tab and click on Move.
You'll want to specify the location for pictures c:\users\%username%\OneDrive - YourTenantNameHere\Pictures
And do so one more time for the Documents folder, right click it in Windows Explorer and go to the Location Tab and click on Move.
You'll want to specify the location for Documents c:\users\%username%\OneDrive - YourTenantNameHere\Documents
You'll notice that on the OneDrive icon, before you didn't have any subfolders, now after you moved them, you have ones for Pictures, Desktop, and Documents. They are special folders with their own icons, not the yellow folders that I tried to put in to see if doing so would "kick start" something (it didn't work obviously).
Below in red, yellow, green, you'll see that Desktop, Documents, Pictures are created and synchronizing and the folder location has manually been MOVED.
Now when you go to OneDrive from the system tray (where the clock is) you left mouse click on the blue cloud icon, go to the gear at the top right, then go to Settings, and click on the Backup tab, then the Manage backup button and then you'll see that the three folders, once with X's now are working!
That's it!
Below is the error that was presenting itself when we went to log on, no problem, yet when we went to backup the Pictures, Desktop, Documents folders and had issues with the OneDrive service being unable to connect.
Again this was the problem BEFORE! The image below has changed to the one ABOVE! The issue before was that the system wasn't wedging the c:\users\%username%\desktop into the location and now it is (with the three folders being manually moved) c:\users\%username%\OneDrive - YOUR TENANT NAME\desktop
Do you know if you had this issue? I have had it happen yet again and my colleague tried on a different Windows 10 system. So for me, the local Microsoft Windows user profile is not having issues, or some registry issue, as it is a "fresh" profile.
The person was disabled in M365 and enabled a few weeks / months later in M365, and I had to add them to Site Collection Administrators group - https://TENANTNAMEHERE-my.sharepoint.com/personal/EMAIL_ADDRESS_HERE/_layouts/15/mngsiteadmin.aspxand then my colleague in IT tried to connect to the OneDrive service, they get an error.
We're having trouble connecting to the OneDrive service. Check your connection or try again later.
I found the answer!
The way to fix this is to MOVE the Desktop, Pictures, Documents folders.
- Go to Windows Explorer, and go to Desktop and right click
- Go to the Location tab
- Click on Move. You'll need to move them by typing in the new location (keep reading below).
You'll want to specify the location so for Desktop, you'll put it in and it asks if you want to create it, you say yes, and it will move your c:\users\%username%\desktop to c:\users\%username%\OneDrive - YourTenantNameHere\Desktop
Do the same for the Pictures folder, right click it in Windows Explorer and go to the Location Tab and click on Move.
You'll want to specify the location for pictures c:\users\%username%\OneDrive - YourTenantNameHere\Pictures
And do so one more time for the Documents folder, right click it in Windows Explorer and go to the Location Tab and click on Move.
You'll want to specify the location for Documents c:\users\%username%\OneDrive - YourTenantNameHere\Documents
You'll notice that on the OneDrive icon, before you didn't have any subfolders, now after you moved them, you have ones for Pictures, Desktop, and Documents. They are special folders with their own icons, not the yellow folders that I tried to put in to see if doing so would "kick start" something (it didn't work obviously).
Below in red, yellow, green, you'll see that Desktop, Documents, Pictures are created and synchronizing and the folder location has manually been MOVED.
Now when you go to OneDrive from the system tray (where the clock is) you left mouse click on the blue cloud icon, go to the gear at the top right, then go to Settings, and click on the Backup tab, then the Manage backup button and then you'll see that the three folders, once with X's now are working!
That's it!
Below is the error that was presenting itself when we went to log on, no problem, yet when we went to backup the Pictures, Desktop, Documents folders and had issues with the OneDrive service being unable to connect.
Again this was the problem BEFORE! The image below has changed to the one ABOVE! The issue before was that the system wasn't wedging the c:\users\%username%\desktop into the location and now it is (with the three folders being manually moved) c:\users\%username%\OneDrive - YOUR TENANT NAME\desktop
Thank you, this has resolved the issue as well on my side Matthew Carter
