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peterbean's avatar
peterbean
Copper Contributor
Sep 16, 2023

[URGENT] Cannot access my files on OneDrive Personal account

I tried everything found on the Internet. I even used a brand new laptop but always got this error when trying to access my files. 

I have been retrying the whole day but no luck.

Please help urgently, I really need to access a report and this report is very important to me. It needs to be submitted in 24 hours. 

  • rubixvi's avatar
    rubixvi
    Copper Contributor
    You're going to need to provide more details. That screenshot isn't enough to show what's going on. Probably best to approach this by explaining what you've done so far to try and get it to work.
    • peterbean's avatar
      peterbean
      Copper Contributor

      The screenshot is taken off my OneDrive Web.

      I tried logging out and logged in again. I also tried logging in using a brand new laptop. All pointed to the same result.

      There used to be folder and files but now all I got is that error message.

    • Satyenharve's avatar
      Satyenharve
      Copper Contributor
      I too am having the same problem accessing my OneDrive files. Is the OneDrive platform down? What's the solution?
      • Deleted's avatar
        Deleted
        So... what does thy OneDrive look like?

        OneDrive.live.com

        The homepage is blank?

        I have seen that before, but right now, it works
  • rainlag's avatar
    rainlag
    Copper Contributor
    I have encountered exactly the same problem since today, maybe related to the latest windows update
  • Is it not in the OneDrive folder either on the desktop?
  • rainlag's avatar
    rainlag
    Copper Contributor

    Interesting, I didn't do anything but now it's back to normal. Shall be MS problem applied to partial accounts (mine is family subscription)

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