Forum Discussion
There was a problem signing you in
OneDrive says "OneDrive isn't connected" and offers to Sign In. Attempting to do so results in an unhelpful screen that says "There was a problem signing you in" without any explanation.
The account works perfectly well if used online from a browser. OneDrive can be accessed with no issues from the browser; it only fails when using the sync app in the local computer.
OneDrive was previously working perfectly well on the same computer. The failure to login is a recent occurrence.
Things I have already tried:
- Unlinking the PC and trying to re-add the account (same error when logging in)
- Uninstalling and reinstalling OneDrive
- Deleting cached account from the credential manager
- Checking for Windows updates
- Running sfc /scannow
The problem started occurring shortly after applying the latest Windows Update, although I am not sure that both things coincided in time.
The computer is running WIndows 10.
6 Replies
I had the same problem and i solved it
just add onedrive to the exeptions in your antivirus app because onedrive dont have the permission to use ewindows explorer
Hi apoblacion!
In Windows 10, OneDrive is installed natively. It's possible you're dealing with the native OneDrive app conflicting with the installed version. I've dealt with this problem a few times.
Also, if you haven't done so yet, I recommend you visit the OneDrive troubleshooter.
There is also a command you could try to reset OneDrive.
Run Win + R
Insert this command in the run box:
%localappdata%\Microsoft\OneDrive\onedrive.exe /reset
You may want to try setting up a fresh Windows 10 PC without the latest updates, sign into OneDrive as that user, verify it's working, and then run the recent batch of Windows updates, one at a time, while checking the status of the OneDrive account on that PC. If no insights are gained from this, a case with Microsoft may be your next step.
- Thank you very much for your reply.
I tried the OneDrive troubleshooter that you linked, but it only took me through the same steps that I had already tried.
I tried %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and it showed up a dialog saying "Sorry, we were unable to reset the state of OneDrive".
I think that it is quite likely that you may be right when you say "It's possible you're dealing with the native OneDrive app conflicting with the installed version". Unfortunately, I do not know how to get rid of the wrong version so that the native one is left working.
It's a good idea to set up a fresh Windows 10 PC and rework from there, but I do not have any spare computer that I can use for the purpose. I can try it out using a virtual machine, but this is not something I can do very quickly. In the meantime, do you have any suggestions as to how I can diagnose or resolve the version conflict that you mentioned?
Thank you once again for your help.I'm surprised by the message you got stating "Sorry, we were unable to reset the state of OneDrive".
When you ran the command in the run box, did you first close OneDrive and/or end the service in Task Manager? That may have caused that error.
My second question is when you uninstalled OneDrive the first time around, what was the display name of the application? Was it "OneDrive" or "Microsoft OneDrive"?
