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Hi apoblacion!
In Windows 10, OneDrive is installed natively. It's possible you're dealing with the native OneDrive app conflicting with the installed version. I've dealt with this problem a few times.
Also, if you haven't done so yet, I recommend you visit the OneDrive troubleshooter.
There is also a command you could try to reset OneDrive.
Run Win + R
Insert this command in the run box:
%localappdata%\Microsoft\OneDrive\onedrive.exe /reset
You may want to try setting up a fresh Windows 10 PC without the latest updates, sign into OneDrive as that user, verify it's working, and then run the recent batch of Windows updates, one at a time, while checking the status of the OneDrive account on that PC. If no insights are gained from this, a case with Microsoft may be your next step.
I tried the OneDrive troubleshooter that you linked, but it only took me through the same steps that I had already tried.
I tried %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and it showed up a dialog saying "Sorry, we were unable to reset the state of OneDrive".
I think that it is quite likely that you may be right when you say "It's possible you're dealing with the native OneDrive app conflicting with the installed version". Unfortunately, I do not know how to get rid of the wrong version so that the native one is left working.
It's a good idea to set up a fresh Windows 10 PC and rework from there, but I do not have any spare computer that I can use for the purpose. I can try it out using a virtual machine, but this is not something I can do very quickly. In the meantime, do you have any suggestions as to how I can diagnose or resolve the version conflict that you mentioned?
Thank you once again for your help.
I'm surprised by the message you got stating "Sorry, we were unable to reset the state of OneDrive".
When you ran the command in the run box, did you first close OneDrive and/or end the service in Task Manager? That may have caused that error.
My second question is when you uninstalled OneDrive the first time around, what was the display name of the application? Was it "OneDrive" or "Microsoft OneDrive"?
RobSoto When I uninstalled OneDrive the name was "Microsoft OneDrive". I remember it because when I looked for it in the Apps list I scrolled down to the "O" and couldn´t find it, so I thought that maybe it was under "Microsoft ...", and it was indeed there.
I have tried again to run %localappdata%\Microsoft\OneDrive\onedrive.exe /reset with OneDrive running, and I got the same error message as before. Then I stopped the service "OneDriveSync_7ff7d" from services.cpl, I re-ran the command, and I got the same error message again.- I just want to write a message of thanks for the responses that I received. Nothing worked, so I ended up raising a support case with Microsoft. The support technician guided me through repeating all the steps that I had already taken, matching what had already been suggested in previous answers. Of course, none of it worked. I installed OneDrive in a ne Windows in a VM and it worked perfectly well. But it is still broken in the original one.