Forum Discussion

jcgonzalezmartin

MVP

Feb 24, 2017

Still wondering why I'm not receiving an e-mail when sharing a file from ODFB

Can anyone refresh my mind why this is still happening in some tenants :-)? cc Salvatore Biscari StephenRice

OneDrive for Business

jcgonzalezmartin

MVP

Feb 24, 2017

Mmm...what I'm also seeing is that the person I'm sharing the file/folder with is also not receiving the e-mail what it's totally unexpected

Salvatore Biscari

Silver Contributor

Feb 24, 2017

In the same thread @Stephen Rice said: "... if you are sharing the team site with a new external user (i.e. they have never been shared with from your tenant before), SPO will send an external sharing invitation."

Could it be that the the person you are sharing the file/folder with is not "new"?

jcgonzalezmartin
MVP
Feb 24, 2017
In my particular scenario, both users are organizational users and SPO is configured so sharing is only allowed between users in the organization...some additional information about customer scenario:
(1) No First Release enabled
(2) Users are licensed under a E2 Plan for NGO
- Salvatore Biscari
  Silver Contributor
  Feb 24, 2017
  OK, the problem is clear.
  Let's see if Stephen Rice will chime in...
  - StephenRice
    Microsoft
    Feb 24, 2017
    Chiming in as requested :)
    
    To make sure I understand the scenario clearly: You (a user in Company X) are sharing a resource on an ODB or Team Site to User A, also in Company X. When you share, neither you nor the recipient is receiving the sharing mail.
    
    If that's the case, then that is certainly not good! Can you confirm a few other details for me?
    
    1) Are you sharing on an ODB or a team site?
    
    2) If on ODB, are you sharing an anonymous or organization link? Or is it a direct share (i.e. a permission)
    
    3) Does the target user get permission to the file? If they go to Shared With Me in ODB, does the file show up? If you send them an arbitrary link to the file, can they access it?
    
    Thanks!