Forum Discussion
Sharing Files but Email Notification Not Received
For the past week whenever we share a file the recipient is not receiving the email notification that a file has been shared with them. We're manually having to copy the shared link and send an addit...
There could be several reasons why email notifications for shared files are not being received. Here are some steps to troubleshoot and resolve the issue:
1. Verify Email Notification Settings
Go to onedrive.live.com.
Click the gear icon and select Options.
Check the Notifications section to ensure that notifications are enabled for shared files.
2. Verify the Correct Email Address
Make sure that the email addresses you are sharing the files with are correct and active.
3. Check for Email Quotas or Filters
Ensure that the recipient’s email account has not reached its quota limit and does not have filters set up that might block or redirect these notifications.
4. Test with Different Recipients
Try sharing a file with a different recipient (perhaps an email address you control) to see if the problem is with specific email addresses or a broader issue.
5. Check the Sharing Service Status
Sometimes, email notifications might be delayed or not sent due to issues on the service provider’s end. Check the service status pages:
Microsoft Service Health Status
6. Review Sharing Permissions
Make sure that the sharing permissions and settings are properly configured for the files or folders you are sharing.
7. Check Email Server Settings
If your organization uses a custom email server or email filtering service, ensure that these are configured to allow notifications from the file-sharing service’s email addresses.
8. Consider External Factors
Ensure there are no wider email delivery issues by checking with your email service provider for any known issues.
Additional Steps for Admins:
If you are an admin of an organization using Office 365, you can also:
Office 365 Admin:
Check the Message Trace:
Go to the Exchange Admin Center.
Navigate to Mail flow > Message trace.
Run a trace for the missing emails to see if they were sent and if they encountered any issues.
Check the Email Quarantine:
Go to the Security & Compliance Center.
Navigate to Threat management > Review > Quarantine.
Check if the notifications are being quarantined.
By following these troubleshooting steps, you should be able to identify and resolve the issue with email notifications for shared files not being received. The text and steps were edited with the help of AI.
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