Forum Discussion
Search
OneDrive's web and mobile search is currently unreliable, and the problem is often related to a file's specific metadata or indexing state, not the file name itself.
Your experiment with the copy proves this perfectly. The copy triggers a fresh indexing event, while the original file, for some reason, is "stuck" in a broken state in OneDrive's search index.
The fact that File Explorer on your laptop finds the file confirms it's not a problem with the file itself or with OneDrive syncing. The problem is with OneDrive's cloud-based search service on the website and mobile app .
It's a Known and Widespread Problem, Microsoft has acknowledged that the OneDrive online search service has been experiencing issues.
As a temporary workaround, copy the affected file (e.g., right-click → Copy, then Paste in the same folder). The copy will be searchable. Once Microsoft releases a permanent server-side fix, all original files should reappear in search automatically.
Bottom line, this is a Microsoft server-side bug, not your fault.
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This is depressing, but thanks very much for the reply!
An update: I had contacted MSoft for help about this, and after quite a few emails back and forth this is what they replied (this fits with NikolinoDE's helpful reply):
"We would like to inform you that we have received an update from our concerned team regarding the search issue you are currently experiencing. They have confirmed that this is an ongoing issue, and multiple users have reported similar behavior. Please be assured that our engineering team is actively working to identify and implement a resolution.
At this time, we regret to inform you that we do not have an estimated timeline for when the fix will be available. We understand the inconvenience this may cause and sincerely appreciate your understanding.
*As this has been identified as a known ongoing issue, we will proceed with closing this case for now. In the interim, as a workaround, we recommend using the default search functionality within your File Explorer (Windows) or Finder (Mac) to search your files. Or you may manually locate and access the file. We understand that this is not an ideal solution and deeply appreciate your patience and understanding while we work towards a resolution."
