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Stevejm's avatar
Stevejm
Copper Contributor
Apr 01, 2025

Search function on Onedrive for iOS not working

I have noticed that the search function on Onedrive for IPhone has stopped working and wondered if anyone else has had the same problem. I contacted MS support directly from within the app and receiv...
mobile
OneDrive App
DNB's avatar
DNB
Copper Contributor
Apr 10, 2025

Can you share details of Microsoft's response?  Did they provide a ticket or issue number? This is a big problem and we have just found it as well.

Stevejm's avatar
Stevejm
Copper Contributor
Apr 28, 2025

I opened a service request number 7071813359through the app and they responded as follows.

“Our engineering team is working diligently to resolve this issue. I assure you that we are giving it our utmost priority. Currently we do not have an ETA on this issue. Your patience and cooperation are highly appreciated during this time. Please know that we are committed to resolving this issue as quickly as possible.”

They subsequently closed the ticket 

  • ClausH's avatar
    ClausH
    Copper Contributor
    May 25, 2025

    I had exactly the same experience.

    Search doesn‘t work on any of my OneDrive for IOS apps (1 iPhone, 2 iPads).

    Raised the problem with Microsoft, got the same answer and Microsoft closed my ticket due to „lack of response“, even though I answered every time I got a request for further information.

    Update Jun 24 2025:

    I have an Office 365 account with 5 users, only one user has the issue.

    I opened a new ticket and got following answer (translated from german):

    Quote:

     

    Thank you for contacting the Microsoft OneDrive Support Team. I hope this email finds you well.

     

    We would like to inform you that the “Search” issue is a known problem currently affecting some of our customers worldwide. Our engineering team is already working on the case and is diligently working towards a resolution. We deeply regret the inconvenience this has caused you and sincerely apologize. We greatly value your patronage and are committed to ensuring your satisfaction.

     

    While we are making every effort to resolve the issue promptly, we currently do not have an estimated time of arrival (ETA) for the fix. We understand that not having a clear timeline can be frustrating, and we thank you for your patience and understanding as we navigate through this situation.

     

    We will keep you updated on any significant progress or changes. In the meantime, if you have any further questions or need additional assistance, please do not hesitate to reach out to us.

  • Snoopdon's avatar
    Snoopdon
    Copper Contributor
    Apr 29, 2025

    Thanks!

    Pretty frustrating about Microsoft can't figure out what's going on, since they built it.

    Don

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