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Sean_P_s3016183's avatar
Sean_P_s3016183
Copper Contributor
Jun 21, 2020
Solved

Why am I not able to find my recently created folders in OneDrive or my file Explorer?

I recently created a folder on my OneDrive account with Word Documents that i had saved in the folder. Upon trying to locate the folder in my OneDrive, the folders that i had just created, never show...
office 365
OneDrive for Business
  • Mike Williams's avatar
    Mike Williams
    Jun 25, 2020

    Sean_P_s3016183 Hi Sean, you definitely need to find a video or documents that explain to you the different symbols used by OneDrive to indicate whether files are visible, local, or "required to be local" (ie "Always keep on this device"   See for example: https://support.microsoft.com/en-us/office/what-do-the-onedrive-icons-mean-11143026-8000-44f8-aaa9-67c985aa49b3

     

    It sounds like there is some problem with the way that your OneDrive client is running on your computer. You should run through the troubleshooting steps set out here: https://support.microsoft.com/en-us/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2 which may involve shutting it down and re-setting it.

Frozenplasma's avatar
Frozenplasma
Copper Contributor
Jul 25, 2021
I’ve had this problem for years. I’ve done everything suggested. I have to use the search feature to find my newly created files. When I say newly created I referring to any I created in the last week or so. They are there just not visible via the app>files. Unless I search for them. This is an ongoing bug never resolved.
Tim_Cla's avatar
Tim_Cla
Copper Contributor
Sep 05, 2021

Frozenplasma and to everyone on this thread.... I have just fixed the problem for my own inability to see online-only folders on my laptop, and could only view them through a web browser. For me, the solution was in the OneDrive icon on the task bar > Help and Settings > Settings > Account > Choose Folders.

 

I used the dialogue box under "Or choose to make these folders visible". Only the ones I COULD see were checked. So I manually checked all folders.Then opened OneDrive locally through File Explorer, and anything that started syncing without my say so, right click and select "Free Up Space", to make sure it's in the cloud, BUT I can now see it locally with the little OneDrive cloud icon, meaning it's located online only. 

 

Hopefully this will help someone, the forum helped me immensely with this. 

Kind regards, 

Tim