Forum Discussion
Alexander Tihme
Sep 27, 2016Brass Contributor
Version 2016 (Build 17.3.6642.0922) stuck on authentication no more sync possible
Hi, is anyone else experiencing issues with the above version of the just released ODFB NGSC version? I had the following status before I installed the preview: 1. Personal OneDrive installed...
JayFMSTechComm
Oct 03, 2016Iron Contributor
Please tell us the solution in case we encounter the same issue?
Alexander Tihme
Oct 04, 2016Brass Contributor
Will do!
- JayFMSTechCommOct 05, 2016Iron Contributor
Thank you kindly for taking the time to post your solution!
- Alexander TihmeOct 05, 2016Brass Contributor
Solution for me was:
1. Stop all Sync clients (groove.exe and onedrive.exe) if running
2. Open Registry as administrative User
3. Locate HKEY_CURRENT_USER\SOFTWARE\Microsoft\OneDrive\Accounts\Business1
4. Right click and export Business 1
5. Delete Business 1 key
6. Restart onedrive.exe this should recreate the registry keys.
7. It'll ask you to sign in with your business or school account and hopefully starts syncing again.
No guarantee what so ever from my side. Use these instructions at you own risk.