Forum Discussion
Files On-Demand for macOS QA
Ankita Kirti Jack_Nichols gacarini Carter_MSFT This nonsense has gone on too long. We need updates and solutions NOW. This can't wait another few days, weeks, months. Totally unacceptable, and frankly pretty sad from an organization of your size and virtually unlimited resources. When will all of the problems noted here be fixed? Provide a specific date.
Edit: cc'ing jasmo too, Head of Product for OneDrive, since everyone else tagged here is useless.
Microsoftrvisima We did put a post on the main blog on Tuesday, 2/15
2.15.22 UPDATE: We're actively reviewing feedback and are aware of the difficulties some users are experiencing with the recent update. We working as quickly as possible to resolve these issues. We will share an update soon.
We will post another update next week, 2/23, with some resolutions and next steps.
Carter_MSFT wrote:
We will post another update next week, 2/23, with some resolutions and next steps.What's with the exceptionally blatant and ridiculous lie? Where is the update, resolutions, and next steps promised? This company, this software, and all of its employees are a complete joke.
- What do you mean with "some resolutions" ???
Just get rid of that stupid files on demand crap - that's it.
Can't you see that NOBODY needs and wants that shit?
- "some users"... hahaha.
This change was a nightmare for all users, who are working in offline-environments.
We, the users, just want to decide by ourselves, where my data is stored. Not Microsoft. Carter_MSFT With respect: the "update" posted on 2022-02-15 was not posted as an addendum to the blog itself, but as a comment. Only a fraction of people who read any given blog read the comments, and certainly not out to 9 pages of them; those of us who were subscripted to the thread saw it. None of the thousands (if not millions) of other affected customers did.
Secondly, the comment was three days ago, said "we'll update something soon", and then there was nothing. "8 days later" is not generally considered "soon" when these issues have cost people priceless data and threatened the ability of some to remain employed.
Some of us work remotely enough there isn't and office to go in to for faster internet...and that's before you even take into consideration that some of us (such as myself) are COVID-vulnerable. What is the expectation here? Risk our lives to go somewhere full of people just to get enough internet to un[redacted] your [redacted]-up? With only a "hold your shorts" after _weeks_ of nothing, and then finding out days later that it will be at least another week for additional info?
Look, I work on a product management team myself. And I've done my time in product marketing as well. I honestly do get what the Onedrive team is going through right now, and how much the associated threads have almost certainly become a multi-tentacled box of nightmares for all the community staffs assigned to keep the box of cats from being too chaotic.
But, again, with all due respect, the customer communication regarding these issues has been bad enough to make a whole new textbook out of.
Please just tell us which of our concerns you intend to address, and give us rough timelines for them. If you, for example, are not going to resolve the "streaming files is the way we are going to do things and you will like it, the end" approach, then have the respect for your customers to tell us that, and tell us that right now. That at least allows us to go to our IT teams, present the problem, ask for solutions, and if we have to, start finding alternative employment.
Don't leave us hanging. That's a [redacted] move, bro.
