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Hervé Doher's avatar
Hervé Doher
Copper Contributor
Jun 08, 2018

Problem Google Chrome and Onedrive

Hello Everybody,   I use Office 365 and i discover a problem when i go to onedrive online in office 365. I right click => make a new document word then Chrome open Wordonline I write some caracte...
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Hervé Doher's avatar
Hervé Doher
Copper Contributor
Jun 08, 2018

After hours of test, I have almost identified when it comes.

 

 

The problem is with Google Chrome and Office online which lock the file during a period of time.
This problem concern all Office 365 users, 

If you want to see the problem, I have made 2 videos :
-one with internet explorer => no bug detected
-the other with Chrome and the bug ( file lock ) 

available here : 
https://mlrouen-my.sharepoint.com/:f:/g/personal/herve_doher_ml-rouen_asso_fr/EpiRtE2uB-pGtISsocSyjmMBbct93Ay9FOxhxne5EcIayg

 

 

I have a ticket still open at Office 365 support and for the moment they have no response...

eiivind's avatar
eiivind
Copper Contributor
Apr 03, 2019

Hervé Doher  Did you ever get an answer from office 365 about this bug?

 

It is happening in our office online integrated site, but only in excel when using chrome. 

  • Hervé Doher's avatar
    Hervé Doher
    Copper Contributor
    Apr 17, 2019

    eiivind 

     

    "It is happening in our office online integrated site, "

    If its a sharepoint site, please verify permissions on the document library.
    In my case, i was full admin on the sharepoint collection site but its was not enough.

    You must have also permission for the document library then you wont have anymore lock file on sharepoint with excel or word online.

     

    Sometimes it still happend because the user closed to fast the document or the document didnt close properly. => you must wait a period of time and the lock goes.

    • eiivind's avatar
      eiivind
      Copper Contributor
      Apr 16, 2019

      GabrielaNery No, it is still happening

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