Forum Discussion
Problem Google Chrome and Onedrive
As i said, a known issue and the advice is often to wait for 10 minutes but it can be very long 10 minutes :-)
Good luck and please let us know if you get a solution from the support.
BR, Magnus
After hours of test, I have almost identified when it comes.
The problem is with Google Chrome and Office online which lock the file during a period of time.
This problem concern all Office 365 users,
If you want to see the problem, I have made 2 videos :
-one with internet explorer => no bug detected
-the other with Chrome and the bug ( file lock )
available here :
https://mlrouen-my.sharepoint.com/:f:/g/personal/herve_doher_ml-rouen_asso_fr/EpiRtE2uB-pGtISsocSyjmMBbct93Ay9FOxhxne5EcIayg
I have a ticket still open at Office 365 support and for the moment they have no response...
- eiivindApr 03, 2019Copper Contributor
Hervé Doher Did you ever get an answer from office 365 about this bug?
It is happening in our office online integrated site, but only in excel when using chrome.
- GabrielaNeryApr 16, 2019Copper Contributor
Is your problem solved?
- eiivindApr 16, 2019Copper Contributor
GabrielaNery No, it is still happening
- Hervé DoherApr 17, 2019Copper Contributor
"It is happening in our office online integrated site, "
If its a sharepoint site, please verify permissions on the document library.
In my case, i was full admin on the sharepoint collection site but its was not enough.You must have also permission for the document library then you wont have anymore lock file on sharepoint with excel or word online.
Sometimes it still happend because the user closed to fast the document or the document didnt close properly. => you must wait a period of time and the lock goes.