Forum Discussion
Problem Google Chrome and Onedrive
The file is unlock not after 10 minutes but more between 30 minutes and 1 hour then i can delete it or rename.
As i said, a known issue and the advice is often to wait for 10 minutes but it can be very long 10 minutes :-)
Good luck and please let us know if you get a solution from the support.
BR, Magnus
After hours of test, I have almost identified when it comes.
The problem is with Google Chrome and Office online which lock the file during a period of time.
This problem concern all Office 365 users,If you want to see the problem, I have made 2 videos :
-one with internet explorer => no bug detected
-the other with Chrome and the bug ( file lock )available here :
https://mlrouen-my.sharepoint.com/:f:/g/personal/herve_doher_ml-rouen_asso_fr/EpiRtE2uB-pGtISsocSyjmMBbct93Ay9FOxhxne5EcIaygI have a ticket still open at Office 365 support and for the moment they have no response...
Hervé Doher Did you ever get an answer from office 365 about this bug?
It is happening in our office online integrated site, but only in excel when using chrome.
"It is happening in our office online integrated site, "
If its a sharepoint site, please verify permissions on the document library.
In my case, i was full admin on the sharepoint collection site but its was not enough.You must have also permission for the document library then you wont have anymore lock file on sharepoint with excel or word online.
Sometimes it still happend because the user closed to fast the document or the document didnt close properly. => you must wait a period of time and the lock goes.
