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maglu's avatar
maglu
Brass Contributor
Jan 07, 2024

OneDrive stuck on "signing in"

Hi,

 

I'm trying to use Onedrive and Onenote, but it seems to be really terrible 50% of the time. Sometimes when I log on my pc, it says I have to log in, and in doing so, is stuck on a "signing in" loop, until it says some error code about me not having an internet connection. 
Here's what I've tried:
1. Close and open Onedrive
2. Removing auth from the pc and adding it again
3. Reinstalling Onedrive
4. Change Wi-Fi
5. Do a /reset in Windows run AND cmd
6. Update drivers
7. Install the newest Onedrive from the website
8. Try the app-version found in Windows Store

What am I supposed to do? I don't want to restart my pc every time it doesn't work, that's a terrible fix.

54 Replies

  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor

    Hi maglu,

    here are some additional steps that might help:

    1. Clear OneDrive cached credentials:
      Navigate to Control Panel > User Accounts > Credential Manager > Windows Credentials.
      Check for any "OneDrive" credentials and remove them.

    2. Unlink your account:
      Right-click the OneDrive icon, go to Settings > Account, select "Unlink this PC," and then "Unlink this account". Afterward, sign in again to check if the issue persists.

    3. Reset OneDrive:
      Press Win + R, type %localappdata%\\Microsoft\\OneDrive\\onedrive.exe /reset, and press Enter. This will restart OneDrive and clear the cache. Try signing in again.



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    Kindest regards,


    Leon Pavesic
    (LinkedIn)

    • maglu's avatar
      maglu
      Brass Contributor
      Hi Leon

      1. I've already tried 3 times to remove Onedrive credentials
      2. I can't unlink it, because there's isn't an account linked to it; I can't log-in!
      3. I've already tried resetting it multiple times, even using CMD to do it,

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