Forum Discussion
OneDrive stuck on "getting in sync" icons
- Jul 22, 2018
Not sure if this is still an issue for some users but I recently had this happen for one of my clients. I realized after some testing that if I renamed one of the folders showing the "Getting in Sync" status, created a new folder, then copied over all the items from that folder, the issue would subside. When I proceeded to delete the original folder, it prompted me if I wanted to remove a temp system file.
This helped me realize that the folders in question that would not sync all had locked/corrupt temp system files (which are hidden by default) and are not meant to sync with the OneDrive Client. This included temp files for word docs, thumbnail/icon database files, etc.
Moving forward I temporarily changed the folder options as follows (Windows 10):
1. In File Explorer > View Tab > Options (All the way to the right)
2. View Tab
3. Select the radio button for "Show hidden files, folders, and drives"
4. Finally uncheck the box that shows "Hide protected operating system files (Recommended)"
Once that was done, I could browse through each folder and remove all locked/corrupted temp files and the folder would show as synced after that.
Note: Remember to undo the folder options mentioned above when done.
This may not be the end all solution for everyone but it helped in my situation.
Hello:
After fussing over the same problem for about 1/2 day, I found a rather simply solution. I remove the offending folders from my OneDrive folder and place them on my desktop. Then I simply rename the folders and then return them to OneDrive. For example, I had a folder in OneDrive called "Filing Cabinet". While I had it on my desktop, I renamed it to "Filing Cabinet II" and the replaced it to OneDrive.
Works perfectly.
- Steve MoatSep 11, 2018Copper Contributor
Just wanted to say that this works. I had 2 folders that were showing as syncing. I cut and paste all the files out of them into new folders. When I deleted the old folders I got a warning saying you are about to delete "this file". The file was hidden in the folder. With show hidden items and show protected operating system files/folders turned on, the file still didn't show up in the folder. It seems that occasionally a file gets stuck in limbo between being on my pc and in my OneDrive folder online.