Forum Discussion
OneDrive stuck on "getting in sync" icons
Not sure if this is still an issue for some users but I recently had this happen for one of my clients. I realized after some testing that if I renamed one of the folders showing the "Getting in Sync" status, created a new folder, then copied over all the items from that folder, the issue would subside. When I proceeded to delete the original folder, it prompted me if I wanted to remove a temp system file.
This helped me realize that the folders in question that would not sync all had locked/corrupt temp system files (which are hidden by default) and are not meant to sync with the OneDrive Client. This included temp files for word docs, thumbnail/icon database files, etc.
Moving forward I temporarily changed the folder options as follows (Windows 10):
1. In File Explorer > View Tab > Options (All the way to the right)
2. View Tab
3. Select the radio button for "Show hidden files, folders, and drives"
4. Finally uncheck the box that shows "Hide protected operating system files (Recommended)"
Once that was done, I could browse through each folder and remove all locked/corrupted temp files and the folder would show as synced after that.
Note: Remember to undo the folder options mentioned above when done.
This may not be the end all solution for everyone but it helped in my situation.
Susan,
Are you seeing this issue with the current version of OD- 17.3.7131.1115
Current versions are always listed here: https://support.office.com/en-us/article/New-OneDrive-sync-client-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0
I'm using OneDrive for Business and have access to the MS Business Concierge service. They, however, pretend that this isn't their problem and unhelpfully blame it on Windows. In my case, it involves the same nine folders in documents. All of the files in those folders show that they are synched. The OneDrive icon shows that everything's up to date. However, those nine folders (and some subfolders under them) all show that a sync is pending. This happened after an update that MS ran in March and I cannot get MS interested in taking the issue seriously. It would seem to me that once all the files in a folder show that they are synched, the software needed to go up a level and check off the folder itself would be pretty simple. The fact that MS can't figure this one out is rather scary. The only real implication of this I've noticed is that shortcuts to the files in the folder don't work. That is, because the software believes a sync is pending, it won't allow you to attach a file from that folder to an email using a shortcut. Instead, I need to browse and click on the file going through the folders from the top. That a few extra steps, but not a real problem. The situation is just really annoying and I keep holding my breath for what will happen next.
- Me too. Very annoying as it leaves me insecure about where and when my files exist in what version. Please provide a fix.
