Forum Discussion
OneDrive showing incorrect user
So my fix didn't work after all. However, I found self-diagnostic tools for SharePoint, OneDrive and Teams that seem to have fixed the problem.
SharePoint & OneDrive: https://learn.microsoft.com/en-us/sharepoint/troubleshoot/diagnostics/sharepoint-and-onedrive-diagnostics
Teams: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/admin-self-help-diagnostics
I hope they help someone else in the future.
Thanks so much for your response. I eventually became so frustrated that I logged into Org B's Azure AD admin portal and deleted the Org B Admin user. I also deleted all Microsoft apps from my Mac, and manually removed all the residual files left behind by them.
I then reinstalled everything and the issue appeared to be resolved.
After your response, I did a little more research and found that if you navigate into the OneDrive application package, you'll find two executables -
RemoveOneDriveCreds.command
ResetOneDriveApp.command
I ran these today and they appear to take OneDrive back to 'factory settings', and remove all links to 365 credentials. I think this would have been the solution in the first place.
Thank you so much for taking the time to respond. 😄
I wish you continued success!
So my fix didn't work after all. However, I found self-diagnostic tools for SharePoint, OneDrive and Teams that seem to have fixed the problem.
SharePoint & OneDrive: https://learn.microsoft.com/en-us/sharepoint/troubleshoot/diagnostics/sharepoint-and-onedrive-diagnostics
Teams: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/admin-self-help-diagnostics
I hope they help someone else in the future.