Forum Discussion
OneDrive personal account not signing in 0x800704cf
OneDrive app (Windows 11) personal account has stopped working.
Stuck on signing in.
After unlinking PC and attempting to sign in again as part of troubleshooting it comes up with a message about not being connected to the internet.
0x800704cf.
But the sign in works on a business account on the same PC.
Does anyone have a fix?
I have tried the following:
- restarting OneDrive
- reinstalling OneDrive
- clearing cahed credentials
- reseting OneDrive
- firewall/antivirus disable check
- check date and time settings
- web sign in works
7 Replies
I had the same problem tried multiple things but what finally allowed me to login was updating the NIC driver for my NIC which was literally just just released this month.
The same problem
I have the same issue, i don't know how to fix. Please anyone, i really need to connect to ondrive.
Exact same issue here. This solved it for me:
- Hit Windows key + R
- Type "services.msc" and press Enter
- Find "Microsoft Account Sign-in Assistant" in the list. Right-click and select "Restart."
- Find "Microsoft Cloud Identity Service" in the list. Right-click and select "Restart."
- Open Word, Excel, PPT, OneDrive, or whatever and try to sign in again. Worked immediately for me.
Hi rypmar,
Thanks!
Worked right away. I followed your steps then restarted OneDrive.
Microsoft Support - what a joke.
I've been emailing them for a few days now and they just asked me to follow the same actions that I have listed above.
Exact same issue here...
having the same issue, were you able to get it working again?
