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tos985's avatar
tos985
Copper Contributor
Feb 29, 2024

OneDrive on new Windows computer

Hi all,

sorry if this is already been asked, I tried a quick search and couldn't find my problem.

I have a Onedrive family subscription, with 5 accounts that I manage (one is my main account and the other four have been registered only to upload my files).

Some months ago, I uploaded all my files split between these accounts, sharing them all with my main account.

This week I setup a new windows pc, using one of the secondary accounts that has files on it. I chose not to back up my computer.

Now my files on said account are gone, it's totally empty. If I log in with that account on the browser I see nothing, all the storage space is available. The recycle bin is empty, no recent files. Strange thing is, if I login with my main account (the one I shared all my files to), I can still see the files, but the field in the details tab telling me which account is sharing with me (the owner), is empty, no name.

Does anyone know what I have to do to have all my files available again on my secondary account?

Thank you very much!

  • Mike Williams's avatar
    Mike Williams
    Steel Contributor
    Either you never uploaded file to the account you thought you did, someone else with access has deleted them, or you're not actually looking at the right account.

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