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freddieof415's avatar
freddieof415
Copper Contributor
Aug 01, 2023

OneDrive on Mac software update

Hi

 

I have what seems like quite a complex problem with OneDrive for Mac here. 

 

My MacBooks is currently on iOS 10.14. OneDrive for Mac (I think) is no longer supported on this version of the operating system. I do not know this for certain, but it would explain why the OneDrive application is completely unresponsive.

 

The obvious solve to this would be to do a software update. However, I cannot. I have 128GB of storage on my MacBook, the overwhelming majority of which is taken up by files which I have backed up to OneDrive. Unfortunately, I cannot access these files, either to delete or to move to a hardrive. As a result I do not have enough storage to install my software update.

 

I thought I had troubleshooted this problem by adding the inaccessible (OneDrive-backed-up) files to an enclosing folder, moving that folder to trash, and then permenantly deleting. But, when I view the storage manager, the available space on my disk has not decreased - it has just shifted from the "Documents" allocation to the "System" allocation (see attached pic).

 

 

I think, therefore, that while the files I tried to delete are still on my disk somewhere, albeit now invisible.

 

Would appreciate some assistance in resolving this issue. 

 

Many thanks

 

Freddie

1 Reply

  • Are your files in OneDrive.live.com?

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