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Matti_Paukkonen's avatar
Matti_Paukkonen
MVP
May 09, 2022

OneDrive for Business sync client offers wrong organization in login

Hi,

 

I have a user whose OneDrive for Business sync client offers the wrong organization when login for sync client is needed. The wrong organization's login is federated, and it cannot be changed on the login screen.
The device has been connected to the wrong organization earlier (I guess accidentally by the user), but is now moved and joined to the company's Azure AD. All accounts referring to the wrong organization are removed.

After re-install sync client worked correctly, until the next time it needed to log in again.

 

Is there some way to reset it completely?

 

OneDrive for Business
Sync
  • Andy Collinson's avatar
    Andy Collinson
    Copper Contributor
    Feb 17, 2023

    Matti_PaukkonenHi, did you ever resolve this issue? I have the same problem on my own account on one PC. I've removed all cached credentials and it still directs me to an old organisation. The account was only ever an external user on that organistation but it still insists on requesting a login there. It is not an issue on other machines I use so it has to be a local thing somewhere.

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